Sample Management
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Opt-Out Process
Decipher will not send emails to people who have specified that they do not want to be contacted (i.e., "opt-outs"). All survey email invites must include an...
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Setting Up a Domain Alias (CNAME)
A "CNAME" (Canonical Name) refers to a domain alias. It allows an alternative domain name to be used to either access Forsta hosted surveys or branded emai...
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Setting Up a Domain Alias for Email Sends
When creating a from address that will be used to send emails via the Decipher platform, use the following process to setup a new domain alias.1: Choose a “...
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Open Rates
OverviewDuring the course of our daily routine, we often get asked about open rate and why it is important. Because open rate is an important indicator of yo...
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Spam Reduction
The article below will review how to to reduce the ‘Bayesian’ scores your emails receive allowing an increase in the number of invites that reach participant...
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Managing SSL Certificates
Requires Decipher Cloud An SSL (Secure Sockets Layer) certificate is a standard link encryption protocol that establishes a secure connection between a we...
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Preventing Survey Link Alteration
Unencrypted survey variables allow users to view and change the values within their survey links as they test through. For example, the following survey lin...